Easy Way Limo Frequently Asked Questions (FAQ)
How do I book a limousine service with your company?
You can book our limousine service online through our website, via email or by calling our customer service hotline. Our booking process is quick and easy, and we will guide you through every step of the way.
How far in advance should I book my limousine service?
We recommend booking your limousine service at least 24 hours in advance to ensure availability. However, we can also accommodate last-minute bookings if necessary.
Can I cancel or reschedule my limousine service?
Yes, you can cancel or reschedule your limousine service up to 24 hours before your scheduled pickup time. Please contact us as soon as possible if you need to cancel or reschedule your service.
What is your cancellation policy?
We have a 24-hour cancellation policy for all limousine services. If you cancel your service less than 24 hours before your scheduled pickup time, you will be charged a cancellation fee.
Do you offer airport transportation services?
Yes, we offer airport transportation services to and from all major airports in the area. We monitor flight schedules to ensure that we are always on time for our clients’ airport pickups and drop-offs.
Do you offer point-to-point transportation services?
Yes, we offer point-to-point transportation services for all types of occasions, including weddings, proms, corporate events, and more. Our chauffeurs will take you wherever you need to go, safely and comfortably.
Do you offer hourly limousine service?
Yes, we offer hourly limousine service for those who need transportation for a set amount of time, such as for a night out or special event.
How many people can your limousines accommodate?
Our limousines can accommodate anywhere from 1 to 14 passengers, depending on the vehicle. We have a variety of limousine sizes to fit your needs.
Do you offer stretch limousines?
Yes, we offer stretch limousines that can accommodate up to 10 passengers, as well as larger limousines that can accommodate up to 14 passengers.
Are your drivers licensed and insured?
Yes, all of our drivers are licensed and insured professionals with years of experience in the limousine industry. We prioritize safety and ensure that our drivers have the necessary training and certifications to provide a safe and reliable service.
How do you ensure the safety and comfort of your passengers?
We regularly maintain and inspect our vehicles to ensure that they are in top condition for our passengers. We also have a strict no-tolerance policy for unsafe driving, and we prioritize the safety and comfort of our passengers at all times.
Do you provide car seats for children?
Yes, we can provide car seats for children of all ages. If a car seat is necessary, please let us know when making the reservation.
Do you allow smoking in your limousines?
No, we have a strict no-smoking policy in all of our limousines. We also do not allow any illegal substances or behavior in our vehicles.
What types of events do you provide limousine services for?
We provide limousine services for a variety of events including weddings, proms, birthdays, corporate events, airport transportation, and more.
How early should I arrive for my pickup?
We recommend arriving at least 10 minutes early for your pickup to ensure a smooth and timely service.
Can I make multiple stops during my limousine service?
Yes, we can accommodate multiple stops during your limousine service. Please let us know at the time of booking if you require additional stops.
What is your pricing structure?
Our pricing structure is based on the type of vehicle, the length of service, and any additional amenities requested. We offer competitive pricing and can provide a quote upon request.
What payment methods do you accept?
We accept cash, credit cards, and debit cards as payment for our services.
Can I request a specific limousine or driver for my service?
Yes, we can accommodate specific requests for vehicles and drivers. Please let us know at the time of booking if you have any preferences.
Is gratuity included in the price?
No, gratuity is not included in the price. We leave the amount of gratuity up to the discretion of the customer.
Do you offer package deals for events such as weddings?
Yes, we offer package deals for weddings and other events. Please contact us for more information.
What is your policy on pets in the limousine?
We do not allow pets in our limousines, with the exception of service animals.
What is your policy on food and drinks in the limousine?
We allow food and drinks in the limousine, but we ask that you clean up after yourself to avoid any additional cleaning fees.
Are your limousines equipped with entertainment systems?
Yes, all of our limousines are equipped with entertainment systems, including televisions, DVD players, and sound systems.
Do you provide decorations for special events such as weddings?
Yes, we can provide decorations for special events such as weddings. Please let us know at the time of booking if you require any decorations.
Can I make changes to my reservation after it has been confirmed?
Yes, you can make changes to your reservation up to 24 hours before your scheduled pickup time.
How do I contact the driver during my service?
You can contact the driver directly by calling or texting their phone number, which will be provided to you before your service.
Can I request a specific route or scenic drive during my service?
Yes, we can accommodate requests for specific routes or scenic drives. Please let us know at the time of booking if you have any preferences.
What is your policy on lost items in the limousine?
We are not responsible for lost or stolen items left in the limousine. However, we will do our best to assist in locating any lost items.